Shipping

We ship to Portugal, Germany and the rest of the European Union. After confirming your order, we will arrange the shipping time and cost with you.

• We prepare and dispatch your order as quickly as possible.
• You will receive tracking information as soon as your order is shipped.
• Exact delivery times and costs depend on the destination and are confirmed before you finalize your order.

Returns & Refunds

You have the right to return unopened products up to 14 days after receipt, under the EU right of withdrawal.

• Products must be sealed and in their original packaging.
• For safety and hygiene reasons, opened food products cannot be returned.
• Defective products can be returned at any time.
• Once we receive the return, we will process the refund as soon as possible.

Privacy

FFN respects your privacy. Your personal data is processed in accordance with the GDPR (General Data Protection Regulation).

• Your data is only used to process your orders and communicate with you.
• We never sell your data to third parties.
• You can request the deletion of your data at any time.
• We treat your data with care and only store what is necessary.